Admin Marketplace Operations Specialist

Join Tokopedia, Indonesia’s leading tech-driven marketplace, as an Admin Marketplace Operations Specialist. You’ll play a pivotal role in ensuring seamless platform operations, vendor compliance, and customer satisfaction in our fast-paced e-commerce ecosystem.

As an Admin Marketplace Operations Specialist in Jakarta, you’ll be responsible for managing vendor onboarding, maintaining platform compliance, and resolving operational issues. This role offers a unique opportunity to work with cutting-edge technology and contribute to the growth of one of Indonesia’s most innovative companies.

📋 Tanggung Jawab Pekerjaan

• Manage vendor onboarding and offboarding processes
• Maintain platform compliance with local and international regulations
• Resolve operational issues and provide technical support to vendors
• Monitor platform performance and identify areas for improvement
• Collaborate with cross-functional teams to ensure seamless platform operations
• Develop and implement process improvements to enhance operational efficiency
• Provide training and support to vendors on platform usage and best practices
• Monitor and analyze vendor performance metrics to ensure compliance and quality standards

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Computer Science, or related field
• Minimum of 3 years of experience in a similar role in the e-commerce or marketplace industry
• Strong knowledge of marketplace operations, vendor management, and compliance regulations
• Proficiency in using Microsoft Office Suite and Google Workspace
• Familiarity with e-commerce platforms and technologies such as Shopify, WooCommerce, or Magento
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously
• Strong problem-solving and analytical skills

🛠️ Keahlian

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